Complaint Mediation Line for Japanese administrative authorities’ handling of personal data transferred from the EU and the UK based on an adequacy decision, etc.

The Personal Information Protection Commission (PPC) has established Contact Point to receive a complaint from an individual in the EU and the UK who suspects that his/her data transferred from the EU and the UK has been collected or used by Japanese administrative authorities in violation of the applicable rules.


- Open from 10:00AM to 12:00PM and from 1:00PM to 6:00PM (Japan time) (excluding weekends, national holidays and from December 29 to January 3)
- Available language: English and Japanese

  • Complainant need to be a data subject concerning the said complaint.
  • Complaints need to be intended to be addressed to an administrative authority in Japan. (This contact point can not handle any complaints addressed to business operators in the commercial sector.)
  • In a case where information provided by the complainant is not sufficient, there may be a case where the complainant could not receive a satisfactory solution.
  • The PPC may ask your name, nationality, phone number, the date of birth and so on. This personal data is used for smooth consultation, not used for other purpose without your consent.
  • Your call will be recorded to ensure accurate understanding of the consultation.
  • Your information will be provided to the administrative authorities to which your complaint is addressed, but is not provided to the third party other than said administrative authorities in question without your consent.
  • The PPC may eliminate information to identify a specific individual and then utilize it for statistics or frequently asked questions and answers.
  • Complainants may submit his/her complaint to the PPC through Data Protection Authorities(DPAs) in EU member states and the UK.